[HCM] Công Ty Giao Hàng Ahamove Tuyển Dụng Vị Trí Customer Experience Leader

Customer Experience Management

- Provide strategies and experience orientation for customers. Create different value when customers use the service;
- Be customer-centric, make sure customers have a good experience every step of the way in their CJM;
- Collect customer insights, look for factors affecting the experience;
- Design experience for customers in each transaction and segment;
- Measure and improve the experience;
- Work actively between departments to ensure the customer’s experience is uniform.

Quality Management

- Quality control consulting, customer support all departments;
- Receive customer problems and make sure to handle them according to regulations;
- Take measures to prevent and handle risks and crises customers;
- Improve brand awareness of Ahamove through online channels.

Team Management

- Proactively give development orientation to employees;
- Allocate appropriate work to each individual;
- Raise morale, encourage employees to have improvement and innovation projects;
- Motivate employees to stick to their personal goals and support them to accomplish their goals;
- Training and improving staff skills.